View Appliance Status

The Appliances page shows all enrolled edge agents in your scope — their online/offline status, health, last check-in time, and software version.

Steps

Go to Appliances in the main navigation.
The appliance list loads showing all enrolled appliances in your scope. Each row shows:
- Name — the appliance's configured name
- Site — which site this appliance is enrolled to
- Health — healthy, warning, or critical
- Last seen — timestamp of the last heartbeat received from this appliance
- Agent version — the software version currently running on the appliance
Click any appliance row to open its detail view for more information.

What to look for

What you see	What it means	What to do
`healthy` with recent last-seen	Appliance is online and working normally	No action needed
`warning`	Appliance is online but reporting a degraded condition	Open the appliance detail to see the health report. Monitor for improvement.
`critical`	Appliance is reporting a serious issue	Open the detail, review the health report, and escalate if needed.
Stale last seen (e.g., hours or days ago)	Appliance has stopped checking in — it may be offline, stopped, or the host machine has lost connectivity	Check that the host machine is powered on and has network access. Check that the edge agent service is running on the host.
Older agent version	The appliance is running an older version of the edge agent software	Contact your administrator about updating the appliance software.

Discovery stops when an appliance goes offline If an appliance goes offline, all discovery, enrichment, metrics collection, and change execution for the devices at that site will pause. Assets will still be visible in NetEdgeIQ but their data will not be updated until the appliance comes back online.

Admin note Admins see all appliances across all organizations and sites. Use the org and site filters to narrow the list to a specific customer or location.

About Appliances