Approve or Reject a Change

When a change request is in pending_approval status, a reviewer can approve it — triggering automatic execution — or reject it with feedback so it can be revised and resubmitted.

Before you start

• The change request must be in pending_approval status.
• Review the change plan carefully — once approved, execution jobs are queued immediately.

How to approve a change

1. Go to Changes in the main navigation.
2. Find the change request in pending_approval status — search by CHG-XXXX or filter by status.
3. Open the change request and review the full change plan, including the target device and all actions.
4. Click Approve.
5. Confirm the approval in the modal.

What happens when you approve

• The change request status moves to approved.
• One execution job is created automatically for each structured action in the change plan.
• Those jobs are dispatched to the edge agent at the target device's site.
• Each action's execution status updates on the change request detail page as the jobs complete.
• The approval and job creation are both recorded in the audit history.

How to reject a change

1. Open the change request in pending_approval status.
2. Click Reject.
3. Enter a reason for rejection — this is shown to the requester so they know what to fix.
4. Click Confirm Rejection.

What happens when you reject

• The change request status moves to rejected.
• The requester can now edit the change (update actions, description, or target) and resubmit.
• The rejection reason and history are preserved on the change request.

Tracking execution after approval

After approval, go back to the change request detail to see the execution status of each action: